Cancelation Policy - New Commerce Experience (NCE)

New Commerce Experience (NCE) Cancellation Policy:

A customer receives no refund if they want to cancel their subscription after the 7 Day cancellation window. The customer is provided with the option to cancel the subscription within the first 7 days of provisioning the service. After the 7 days cancellation window, the subscription cannot be cancelled for the remainder of the term of the contract. Once a subscription has been cancelled, the subscription cannot be reinstated, if the customer requires the subscription to be activated, they would have to create a new subscription with the new order quantity and the order would be treated as a new NCE order.

 

NCE Cancellation Policy Summary:

 

1. First 7 days of any term: Prorated refund (proration calculated daily).
2. After the first 7 days of any term:

•       No cancellation.

•       Customer and Crayon billed for the full term.

•       If seats are added midterm, the same 7 day policy applies to any reduction of additional seats (Support request required).

•       As Crayon and Customer will be billed for the full term for any cancellation of licenses outside cancellation window, 12-month and 36-month term subscription licenses should be provisioned and billed annual upfront.

•       When a cancellation is complete, the customer will immediately lose access to the service, and it can’t be restored. The state for the subscription will be nonrecoverable.