Azure Plan Transfer Process

This article is designed to provide Customers with an overview of the process of transferring an Azure Plan, Azure Savings Plan subscription and/or Reservations from another distributor to Crayon/rhipe through PRISM. Within the below process, task ownership is highlighted in green and bold.

Prerequisites

• The end customer must be located in the same country/region as the Reseller acquiring the subscription.
• The end customer must have an active Tenant in PRISM with the status Normal. Please see this guide here for connecting a tenant to PRISM.
  
  
• The customer must have an active Azure Plan subscription under the Tenant in PRISM. Example shown below
  

Transfer Process

To transfer a customer's Azure Plan, Azure Savings Plan subscription and/or Reservations, please use the following process:

1. Customer to contact Crayon/rhipe advising of the following information:
   • Their CSP Company Name with Microsoft.
   • The Contact Person's Email Address in their organisation that is in their tenant who is asking for the Transfer.
   • The CSP Reseller Name (Partner) & Microsoft ID.
   • Provide a list of Azure Subscriptions and/or Reservations that they wish to be transferred over to the new Reseller. The actual Azure Plan transfers over so all subscriptions, RI’s & Savings Plans will transfer (there is no choice).
2. Reseller is to submit a ticket via email to [e-mail]  with the following information:
   • End Customer Name and .onmicrosoft.com domain.
   • Company Name of current CSP Reseller
   • The Contact Person's Email Address in their organisation that is in their tenant who is asking for the Transfer.
   • The current CSP Reseller's (Partner) Microsoft ID
   • A list of Azure Subscriptions and/or Reservations to be transferred.
3. Crayon Partner Support will validate the information and once deemed valid, will submit an Azure Transfer Request via Crayon/rhipe's Partner Centre to the current  CSP Reseller.
4. Current CSP Resellerr will be required to approve the request via Partner Centre to release the subscription.
5. PRISM will then sync the subscription/s, which will generally show within 1 hour. 

6. CustomerGlobal Admin will need to create and provide Crayon with a Global Admin account which Crayon will use to provision the required permissions; this is required in order for Crayon to provide support and for Crayon/rhipe to provide negotiated discounts to the customer.
   Note: The Customer’s Global Admin will have the ability to delete the permission once established, Crayon Customer Support will confirm once the process is completed.
   

7. PRISM will then invoice the Customer for the subscription on the next invoice for usage recorded once/as the subscription has transferred.